Delivery Policy

We deliver anywhere in South Africa. This policy explains our processing times, delivery estimates, and what we need from you to ensure a smooth delivery.

Free delivery

All orders include free delivery within South Africa, unless stated otherwise on a specific product page.

Processing time

• Orders are typically processed within 1–2 business days after payment is confirmed.
• During busy periods, processing may take slightly longer.

Delivery time estimates

• Main centres: typically 2–5 business days after dispatch.
• Outlying / rural areas: typically 3–7 business days after dispatch.

Tracking

Where tracking is available, we’ll send tracking details to the email address used at checkout.

Delivery address requirements

Please ensure your address details are complete and accurate. Incorrect or incomplete details may cause delays.

• Street number
• Street name
• Town / City
• Province
• Postal code
• Complex / Estate name (optional)

Damaged parcels

If your parcel arrives visibly damaged, please notify us as soon as possible (ideally within 48 hours) with photos so we can help resolve it.